How Do I Handle Resolving a Dispute With My Landlord in Ontario?

Start with direct communication. If the dispute is unresolved, file with the Landlord and Tenant Board (LTB) for mediation or a binding adjudication hearing.

Step 1: Communicate Directly

• State the problem clearly and share supporting documents.
• Suggest solutions and aim for respectful dialogue.
• Many disputes are resolved at this stage without further action.

Step 2: File With the LTB

• Application: Complete the proper LTB form and pay the filing fee (waivers may be available).
• Mediation: A neutral mediator helps both parties reach a voluntary agreement, often more quickly and less adversarially.
• Adjudication: If mediation fails, an adjudicator holds a formal hearing and issues a binding decision.

Step 3: Gather Evidence

• Documentation: Save emails, letters, and texts.
• Visual proof: Take photos or videos of any problems.
• Receipts: Keep copies of repair requests and related expenses.
• A clear, organized record strengthens your case.

Step 4: Know Your Rights

• The Residential Tenancies Act (RTA) outlines the rights of both tenants and landlords.
• Legal advice: Tenant advocacy groups and landlord-tenant lawyers can provide support and representation if needed.

The Fox Marin Real Estate Team guides its tenant clients through Ontario’s dispute resolution process, helping them understand their rights and achieve fair outcomes.

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