What Should I Do If I Have An Issue With My Landlord in Ontario?

Begin by communicating directly and documenting all relevant information. If the issue is unresolved, escalate to the Landlord and Tenant Board (LTB) for mediation or a hearing.

Step 1: Communicate Directly

• Identify the issue: Be specific about the problem.
• Contact your landlord: Speak in person, call, or write (email/letter).
• Propose solutions That Aim for a respectful and mutually beneficial resolution.

Step 2: Document Everything

• Record interactions: Note dates, times, and details of conversations.
• Save correspondence: Keep all emails, letters, and texts.
• Gather evidence: Photos, repair requests, and lease agreements can be vital.

Step 3: Use Official Channels

• File with the LTB: If issues persist, file a complaint using official forms.
• Mediation: The LTB offers mediation to resolve disputes quickly and less adversarially.
• Adjudication: If mediation fails, an LTB adjudicator will hold a hearing and issue a binding decision.

Step 4: Know Your Rights

• Residential Tenancies Act (RTA): Review your rights and obligations.
• Seek legal advice: Tenant advocacy groups, legal clinics, or lawyers can help.
• Prepare for hearings: Have witnesses if needed, and be ready to present your case clearly.

Fox Marin believes tenants should understand their rights and options under Ontario law. By documenting concerns and following the proper process, you can resolve disputes fairly while protecting yourself.

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